ITIL

ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

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In 1997, an IT professional well-known for his ERP expertise and dedication to the concept of rapid and continuous delivery of agile software products left a multi-national IT company to found NaiaSoft. Terry Lee believed that the quality, reliability and flexibility of expensive software solutions offered to Fortune 500 enterprises by his former firm could be tailored to fit the custom needs of smaller businesses as well.

Driven by the core principles that form the foundation of NaiaSoft, Lee shaped a cohesive team that has cultivated intimate relationships with clients who benefit from the sophisticated software solutions designed by Naia.

Using the team model that valued experience, engineering degrees and advanced certifications, Naia is well positioned to protect and grow small and mid-size enterprises through the use of strategic IT services, and has evolved into a full service IT provider, servicing clients in a wide range of industries. Companies without the resources or desire to fund a full-fledged IT department can prosper, confident that NaiaIT implements best practices to maximize total system quality.

“Steelnet is a custom Naia solution that allowed us to develop a system that supported our methods of operations and our choices of policy.” – David Langsdale, Southland Tube. Inc.