STI Telecom

NAIA recognizes that your business stands alone in many ways. Your distinct blend of people and processes can be extended and modernized through Web Services to ACCELERATE your business momentum. Our mission is to bring Web Services and IT "Best Practices" to you professionally, economically, and promptly. It works! Nearly 100 percent of our customers become repeat customers as they build their business momentum.

Combine the most modern agile approach for software solutions with proven industry IT best practices to maximize results, and then, add the NAIASOFT Team. This winning formula makes technology work for you. Our experienced team first learns your business, its methods, and its pain points. Our thorough assessment helps us provide an ROI analysis; then we plan and deliver a complete Telecom Solution that includes:

Time & Customer Accountability

  • Track resource time & associated activities by customer.
  • Organize business unit, department, or other user defined area.
  • Know "total cost" to support the customer.
  • Heighten your customer's awareness of services you provide.
  • Capture phone conversations; associate these files with customer records.
     

Customizable Workflow

  • Provides order to your business by managing its processes.
  • Automates the human element with events that match how the person uses the system.
  • Automated Quoting Process; the Close; to Delivery and Support; Returns & Warranty.
  • Publishes progress & status in the application or your personalized Web Portal.
     

Inventory Management

  • Accurately tracks Inventory; including Serialized Inventory.
  • Provides a Lifetime History of the serial number.
  • Manages customer parts.
  • Leverages Bar Code technology for ease of use.
  • Provides a full Repair and Maintenance subsystem.
     

Customer Relationship Management (CRM) through Sales Assistant

  • Tracks sales rep Proposal Activity & Close Ratio; shows total Sales Pipeline.
  • Understands how many times a customer is touched.
  • Manages Opportunities for a Prospect or a Customer.
  • Informs management of Services Potential: Equipment, Maintenance, & Facilities.
  • Online Coach; a guide for sales reps on how to handling customers & prospects.
  • Track Referrals: where they came from and which employees to reward.
  • Manage Nurture Dates that trigger events.
  • Keep up with all Quotes and their versions; turns Quotes into Sales Orders.
     

Facilities Tracking System

  • Data & Voice Circuits tracking.
  • Manage Adds, Moves, and Changes.
  • Manage Facilities and Engineering; accurately captures Scope of Work.
  • Complete Facilities Reporting.
     

Service Management

  • Service Calendar keeps everyone on the same page.
  • Open and manage Cases; trigger events within workflow, enhancing customer service.
  • Work order information at your fingertips; associate documents and notes to a case.
  • Track Services separate from Products; assign contacts to service documents.
  • Provide access to a Knowledge Garden through your organization's Web Portal.
     

Mission Critical Information / Time Saving Benefits

  • Integration to Google & Microsoft Mapping tools
  • Record any phone conversation and associate it with and Opportunity or Customer.
  • Associate Email correspondence with system records.
  • Elevates overall awareness companywide for Prospects and Customers.
  • Add Notes, Events, Action Items, from an easy to use Sales Assistant Workbench.
  • Understand who your "Raving Fan" customers are; customers that pass you leads.
  • Manage Reminders and Callbacks.
  • Optional Advanced Reporting & Advanced Pricing
     

Value for your Information Technology Dollars

  • Implementations are designed to minimize disruption to the business.
  • Executive Groups are formed to ensure that IT priorities align with the organization.
  • The STI Telecom solution provides access to the system 24/7, anywhere in the world, via mobile devices.
  • The solution is available through a Hosted, Software as a Service (SaaS); optionally deployed at your location.
  • Solution includes full Disaster Recovery, Monitoring, Backup, Virus Protection and other IT services; no headaches or other IT hassles.
  • Fast Start Implementation Plans; major functionality in use within 30 days.
  • No capital costs are required; pay as you go and for the resources you use.